About
I'm Will Moody, a content operations and program leader. I spent nine years at Riot Games shipping content and running cross-functional delivery across every major title in the portfolio: League of Legends, VALORANT, TFT, Legends of Runeterra, Wild Rift, and Arcane. My job was to make complex, multi-team delivery repeatable: clear process, honest status, and a calm cadence that protects both the launch date and the people hitting it.
I make invisible systems visible through data and documentation, then build structures that scale. That's looked like a 128-guide knowledge base that became one of the company's most-used internal resources, a workload audit that changed how leadership allocated capacity, an onboarding curriculum adopted org-wide, and a role design that created a growth path for my team while expanding delivery capacity within existing headcount.
Content operations at scale
Planning, publishing, and live coordination for 40+ campaigns a year across a global portfolio, working with 20+ regional offices.
Knowledge systems & documentation
Self-serve knowledge bases, onboarding curricula, and information architecture that eliminate escalations and survive team turnover.
Cross-functional program delivery
Translating campaign strategy into executable plans across product, engineering, regional, and partner teams, and being the steady escalation point when launches get messy.
Team leadership & capacity design
Designing roles, workflows, and workload systems that grow people and protect them from burnout.
Let's talk
Building out content operations, untangling a messy workflow, or trying to make institutional knowledge survive growth? I'd be glad to compare notes.
hello@willmoody.co